Step by Step procedure
Kitchen Door Workshop are committed to delivering a high standard of customer service. We believe we get things right most of the time but recognise that sometimes things go wrong or we may fail to meet your expectations.
If you are unhappy with a service you have received we would like you to tell us. We can then look into your complaint, explain what has happened and, where necessary, put things right.
Our complaints procedure tells you how to make a complaint and how we will deal with it.
We define a complaint under this procedure as "an expression of dissatisfaction about our services or the services provided by one of our suppliers".
Step 1
Contact the Customer Account Manager that handled your order and tell them what happened, why you’re unhappy and what you would like us to do about it. Please put this in writing either via post or email. The agent will look into your complaint and try to resolve it with you. We always aim to resolve your complaint as soon as possible.
Please send complaints to sales@kitchendoorworkshop.com or address letters to:
Kitchen Door Workshop Limited
8 Horsted Square
Bellbrook Business Park
Uckfield
East Sussex
TN22 1QG
Step 2
If you are not satisfied with the response you get please let us know (in writing) and the issue will be passed onto a Team Leader or Manager. They will then look further into the case and again aim to have a resolution within 2-3 working days. If they feel they are unable to resolve the situation or that it needs to be escalated higher, a Director will then take over responsibility for the case.
Step 3
If you are still unhappy and feel you have been unfairly treated by us you can contact Citizens Advice direct via their website:
The Kitchen Door Workshop complaints procedure policy gives our customers the platform to make their complaints if anything goes wrong.