Since being founded in 1996, Kitchen Door Workshop has been committed to hiring, training and promoting hardworking, friendly and enthusiastic local people from all walks of life. We firmly believe in promoting from within and as such successful applicants will have plenty of scope to push for promotion, develop their career and fulfil their potential. With spacious new offices, a relaxed atmosphere and even a games room, we think Kitchen Door Workshop is a great place to work – and we hope you will too.
Customer Account Manager
Kitchen Door Workshop, a leading online retailer, is now looking for an additional Customer Account Manager to join our successful sales team.
You will help us launch an exciting new range of products as well as maintaining our recent sales growth. This is an ideal opportunity for an enthusiastic customer service or sales orientated individual to take the next step in their career and join us in our continued growth. The key to Kitchen Door Workshop’s continued success has not only been our focus on providing excellent customer service, but also by building a team of valued and motivated individuals who strive to deliver an excellent customer experience. We have a strong company ethos of developing and promoting employees from within to become our team leaders and managers of the future.
The role of the Customer Account Manager is to manage your own portfolio of trade and retail customers throughout the buying lifecycle, from initial enquiry to delivery of a completed order.
This will include helping customers to choose the most appropriate products, providing written and telephone quotations, liaising with suppliers and carriers, and to ensure the customer gets the right product on time, every time. No cold calling involved.
Working hours are 9:00 to 17:00 Monday to Friday with 36 minutes for lunch and 09:00 to 13:00 on Saturday on a rota basis (currently one in four with an expectation of flexibility).
You should have a passion for sales and customer service. Being able to work quickly and accurately is important, especially under pressure, and being able to solve problems and react to a fast-changing environment as well as being able to maintain professional relationships not only with customers, but with suppliers and colleagues.
Good written and verbal skills are important as well as a strong work ethic.
Since 1996, Kitchen Door Workshop has grown to become one of the UK's leading online suppliers of replacement kitchen and bedroom doors to consumers and trade customers.
Our products have been featured in numerous leading trade and consumer publications. Our passion for providing excellent customer service has led to us being rated 'Excellent' by independent review site Trustpilot. We are looking for bright and enthusiastic people who will help us to continue to deliver a 'Gold Standard' of customer service and who will play a key role in our continued success.
A competitive package made up of a basic salary of £20k with potential OTE of £25k to reflect sales-based commission.
We offer 28 days paid holiday which increases after one year.
You will be working in newly refurbished offices with free onsite parking and within walking distance of Uckfield town centre with its bus and railway links.
Ongoing product and vocational training will be provided and tailored to your individual requirements.
It is our philosophy to develop and promote employees from within to become our future team leaders and managers.
We offer a pleasant working environment which includes a staff kitchen and a games room.
How to Apply
If you are interested in any of our vacancies please email your CV and covering letter to email@example.com
Kitchen Door Workshop is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership and pregnancy or maternity.