6. Faulty Goods / Guarantee
If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Please see points 4.10 and 4.11 for time restrictions.
All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
Doors, drawers and colour matched accessories from our Cambio, Legato, Bella and Zurfiz ranges are guaranteed against materials and workmanship defects for a period of 10 years as of 1st September 2019. Prior to this date they are guaranteed for 6 years.
Doors, drawers and colour matched accessories from our Integrity and Clarity ranges are guaranteed against materials and workmanship defects for a period of 6 years.
Doors, drawers and colour matched accessories from our Trends and Visions ranges are guaranteed against materials and workmanship defects for a period of 6 years as of 1st March 2013. Prior to this date they are guaranteed for 4 years.
Doors should be cleaned in accordance with our care and maintenance instructions, failure to do so may void your warranty.
Items situated below a sink, covering a dishwasher, washing machine or other similar appliance should be protected against excessive water contact.
Items located near any source of heat or steam should be protected either by heat deflectors or other suitable protection.
Within the time-scale laid out in point 6.5, we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
Other items such as hinges, handles and drawers are guaranteed for 1 year from the date of delivery. Within this time-scale, we will replace defective goods, as outlined above, free of charge.
If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the warranty claim.
Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
We are unable to guarantee and exact colour match due to the nature of the product.
All products are manufactured to tolerances of +/- 1.5mm.
The manufacturing process and materials used in the production of frame (glazed) doors means that we are unable to guarantee that the vinyl will always be pushed tightly into the internal corner of the frame. This is not a manufacturing fault, and can only be seen from the back of the door. This does not affect the performance or guarantee of the product.