We analyse traffic to this website to help us improve both what we do as a business and the site itself – we want your experience of the site to run as smoothly as possible. Rest assured, we only collect anonymous, aggregate statistics – nothing that could identify anyone personally.
As we’re sure you know, there’s certain data we have to collect from you – for example: we take your address so that your order is sent to the right place, and we take your contact details so we can keep you updated throughout the ordering process. We comply with the Data Protection Act 1998, and we don’t sell or pass on your details to anyone else for marketing purposes. The only third parties who receive your contact information are our suppliers and their couriers.
We do use your details for our own marketing purposes – to let you know of great deals and new products, and to dazzle you with fine prose and stunning images, of course – but you can unsubscribe to our emails at any time by clicking the link in the email, or you can contact us here.
All transactions are processed securely by our merchant service provider SagePay. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant provider then informs us, the outcome of that transaction via the encryption system.
We do not store any credit or debit card details after your telephone order has been placed. Once used for the purpose of processing your order all financial details are destroyed.