|What do you think about our website?||good|
|How does our website compare with others you have visited?||good|
|Did you find everthing that you were looking for today?||yes|
|If you were the boss, what would you do to improve the customer service experience?||n/a|
|Any other comments / suggestions?||Glad you display direct number (although much smaller) non geographic 0845 numbers are disgraceful, customers should not have to pay extra to contact you.
The guy who helped me on the phone was friendly and knowledgeable which was great.