Questions

Does the picture show a door and drawer separately or is that how all doors are sold?

The majority of our images show the door and drawer-front together, so that you can see how they will look when fitted as a set. Doors and drawer-fronts are sold separately so will need to be ordered as individual items.

Are the colours the same in person as they are online?

We make every effort to ensure the colours on our website are displayed as accurately as possible. However, depending on the device or screen you use to browse the site, it's likely there will be some variation. We strongly recommend ordering colour swatches before you place your final order, especially if you're looking to match some existing doors. 

Can I amend the order after I pay?

Unfortunately not. Once payment has been made, your order goes into production, and no changes can be made. However, if you've made a mistake with measurements (for example), contact us as soon as you can and we'll do our best to help.

Can I get a refund if I don't like the doors?

If your doors are made-to-measure, or if you've ordered doors with hinge holes drilled, we are unable to issue a refund.

If your doors are not made-to-measure, you can cancel your order up to 14 working days after delivery (in accordance with the Distance Selling Regulations). If any of your items have arrived faulty or damaged, notify us in writing within 2 working days of delivery. We will need a photo of the damage in order to organise a replacement or a refund.

Do you sell worktops?

We specialise in doors, drawer-fronts and door accessories like handles and hinges - unfortunately we don't sell worktops.

What's the best way to match existing doors?

The best way to match new doors with your existing doors is to send us some clear photos of your doors and drawer-fronts. Our Customer Account Managers have a wealth of knowledge and experience and will be able to help you find the closest match.

What's the difference between High Gloss & Ultragloss doors?

The main difference is that High Gloss doors are made from MDF and wrapped in vinyl, while Ultragloss doors are made from MDF with an acrylic layer on top. This means that Ultragloss doors are harder to the touch with a mirror-shine surface, while High Gloss doors have a slightly softer shine. High Gloss doors tend to be slightly cheaper than Ultragloss doors, but this isn't always the case so it's always worth getting a quote.

Can I pay a deposit/in instalments?

Unfortunately, we don't take deposits or payments in instalments.

Do you have a showroom?

Yes, we have a showroom in Uckfield, East Sussex, where you can see a large selection of our door styles and colours, as well as handles and accessories.

I'm a DIY novice, will I be able to fit my new doors myself?

Absolutely! We have a range of DIY help videos that guide you through the whole process, from measuring your units to adjusting hinges. We have a free downloadable book that gives you step-by-step instructions for measuring, fitting and adjusting your doors. Our Customer Service team are also very knowledgeable and will be happy to assist you in any way they can.

Can you fit my doors for me?

We don't offer a fitting service, however, we have a free downloadable book that gives you step-by-step instructions for measuring, fitting and adjusting your doors. Our Customer Service team are also very knowledgeable and will be happy to assist you in any way they can.

What are your doors made from?

The majority of our doors are made from 18mm thick MDF wood with a vinyl wrap or acrylic PVC finish. We can supply real wood doors by request. Please see each individual door specification for more information.

Do your doors come with a guarantee?

Yes - all our Cambio and Legato doors come with a 10-year manufacturer’s guarantee covering materials and labour. Our Trends, Visions, Integrity, Clarity, Inspire, Vivo, Lucente, Cartmel and Chartwell doors come with a 6-year manufacturer's warranty. 

Do you have matching accessories?

Yes. We have a large range of colour-matched accessories, as well as handles, hinges, drawer-boxes, and more. You can view our full range of accessories from any door product page.

My cabinets are a custom size; can you still make the doors for me?

Of course, we have several ranges of made-to-measure doors, so your order can be made to your exact measurements.

Can you make a door to match my design?

Unfortunately, this is not something we offer. However, with about 2,000 style and colour combinations available, you're sure to find your perfect doors.

Can I collect my order?

We don't have the facilities for you to be able to collect your order. We deliver to anywhere in mainland Great Britain and the Republic of Ireland. In some instances, there may be a delivery surcharge for your post code, for example the Highlands of Scotland. We are unable to deliver to the Isle of Man or Isle of Wight, though would be happy to deliver to an onward freight firm of your choice.

How long will it take to deliver?

Our Cambio and Legato doors are usually dispatched within 9 working days and will then take an additional 2-3 working days to be delivered.

Our Integrity and Clarity doors are usually dispatched in around 3 weeks and will then take an additional working day to be delivered.

Our Trends and Visions doors are usually dispatched within 7 working days and will then take an additional 2-3 working days to be delivered.

Doors in the Vivo, Lucente, Cartmel and Chartwell ranges are available in standard sizes only and are available for delivery within 2-3 working days for orders placed before 11.30am. 

See our Delivery page for more information.

Can you give me an estimated delivery time?

Due to the way our couriers work, we can only give you the day your order will arrive, not a specific time slot.

What happens if I received a damaged door?

While damages are rare, they do happen occasionally. If your order arrives with damages, all we require is a photograph and the door specification and we will replace the items free of charge. For further details please see Section 6 of our Terms and Conditions.

How much is a standard price door?

With so many sizes, colours and prices available it is difficult to give a standard price. Our average price for a door from our Shaker range at 570mm by 496mm is £72.68 inc VAT, but you can get a quick price for any door on the website or over the phone.

Can you drill hinge holes for me?

Of course! We will drill hinge holes for you for just £1 per hole - all we need to know is where you need the holes drilled. If you need any help measuring them, then check out this video guide or refer to our free book.

What size are the hinge holes themselves?

Hinge holes are drilled at a 35mm diameter, and 12.5mm deep. All hinge holes are drilled to an industry standard: 22mm from the edge of the door to the centre of the hole.

What are your standard hinge hole positions?

Our standard is 100mm from the top and the bottom, however, we can drill them to your particular specifications - simply let us know your desired measurements through the online quote form. It's always worth checking your hinge hole measurements, many manufacturers have different standards!

Are hinges included in the cost of your doors?

No, as we find many people will re-use their existing hinges. If you would like new hinges simply add this to your quote request and we will include them for you in the quote.